Refund Policy
Once your return has been received and carefully inspected by our quality assurance team, we will send you an email notification to inform you whether your refund request has been approved or denied. This review process helps ensure that all returned products meet our eligibility standards and that every customer receives a fair and consistent experience.
If your refund is approved, we will begin processing it immediately. The refund will typically be issued within 14 business days and automatically applied to your original payment method — whether it was a credit card, debit card, or another online payment option used during checkout.
Please be aware that depending on your bank or credit card provider, it may take an additional 3–5 business days for the refunded amount to reflect in your account. This timeline may vary slightly due to processing times beyond our control.
Refunds are only applicable to eligible products, including items that are defective, incorrectly shipped, or damaged upon arrival. For these cases, customers are not required to cover any return shipping fees. Our goal is to ensure that you receive exactly what you ordered — in perfect condition — and we take full responsibility for any issues caused by manufacturing or handling errors.
If you wish to cancel your order, please do so within 12 hours of placing it to qualify for a full refund. Once production or shipment begins, cancellation requests may not be accommodated, as custom or made-to-order products enter the fulfillment process immediately.
We encourage customers to double-check their order details and shipping address before confirming payment to avoid unnecessary delays or complications. Your satisfaction remains our top priority, and we are committed to resolving any refund-related concerns promptly and transparently.