The player from Germany państwa accused of breaching premia terms żeby placing single bets greater than the allowed ones. At first, we closed the complaint as ‘unresolved’ because the casino failed to reply. The player from Germany is experiencing difficulties withdrawing his winnings due owo ongoing verification.
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The player from Germany had a premia at Hellspin, met the wagering requirements, and won €300 without an active bonus. After verifying her account and requesting a withdrawal, the casino canceled the request and confiscated the winnings, citing an alleged premia term violation. We were unable owo investigate further and had to reject the complaint due jest to the player’s lack of response jest to our inquiries.
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The player from Australia has submitted a withdrawal request less than two weeks prior jest to contacting us. The player later informed us that he received his winnings and this complaint was closed as resolved. The player from Australia had requested a withdrawal less than two weeks prior owo submitting the complaint. The player reported that the casino had refused jest to accept his documents and cancelled his withdrawal. Frustrated with the situation, the player decided owo wager his winnings and requested to close the complaint.
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- The complaint was rejected because the player didn’t respond to our messages and questions.
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The player from Germany has requested a withdrawal five days prior jest to submitting this complaint. We rejected the complaint because the player didn’t respond owo our messages and questions. The player from Ecuador had reported that his przez internet casino account had been blocked without explanation after he had attempted to withdraw his winnings. He had claimed that the casino had confiscated his funds amounting owo $77,150 ARS, alleging violation of terms and conditions. Despite our efforts jest to mediate, the casino had not initially responded jest to the complaint.
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